Refund Policy

At Aurora Lane, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. Below, we clearly explain our return policy. We are always happy to think along with you. If you are unsure about anything, please contact us first at goneclearthis@gmail.com.

How We Work

Aurora Lane works with a direct-from-supplier model. To reduce waste and help lower CO₂ emissions, we do not keep large amounts of inventory ourselves. Items that are not held in stock are shipped directly from our supplier, located in China.

This means that return shipments must also be sent to the return address of our supplier in China.

Return Period and Registration

You can request a return within 14 days after receiving your item by contacting us at goneclearthis@gmail.com.

A return can only be requested after you have physically received the item.

When submitting your return request, always include your order number and the reason for the return.

After approval, we will provide you with the return address of our supplier.

Return Conditions

Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.

Trying on an item is allowed, but wearing it is not.

Discounted or sale items can only be returned in accordance with the conditions stated in this policy and any rights provided by applicable law.

Deliberately ordering multiple sizes with the intention of returning one or more items is discouraged.

Certain items are excluded from returns for hygiene reasons, such as underwear, swimwear, and jewelry, unless they are unopened and unused or the item is defective.

Return Costs and Process

Return costs are the responsibility of the customer, including international shipping costs and any customs fees, unless otherwise required by applicable law.

The item must be returned to the return address of our supplier in China.

The customer is responsible for shipping the return, covering the applicable costs, and tracking the return shipment.

We recommend using a shipping method with track and trace. Without proof of shipment, we may be unable to locate or process a return that does not arrive.

Customer-Friendly Alternative Solution

Because international returns can be expensive and time-consuming, we are happy to look for a suitable alternative solution together with you, such as a partial refund or discount. This will always be agreed upon by email.

Please always contact us first at goneclearthis@gmail.com before sending anything back.

Defective, Incorrect, or Damaged Items

If there is an issue with your order, such as an incorrect, defective, damaged, or poor-quality item, please email us within 14 days after receiving it. Include clear photos and a description of the issue so we can assess your complaint.

With this information, we will look for a suitable solution as quickly as possible. Nothing in this policy limits any rights you may have under applicable consumer protection law.

Refunds

For standard returns, a refund will be issued after the item has been received and approved at the return address in China.

After approval, we will refund the eligible purchase amount within 14 days through the original payment method.

Original shipping costs are not refunded unless otherwise required by applicable law.

Cancellations

It may not be possible to cancel an order once it has been placed and taken into processing. Please contact us as soon as possible at goneclearthis@gmail.com if you need to request a cancellation.

If you have a question or issue with your order, we encourage you to contact us first so we have an opportunity to resolve it. This does not affect any rights available to you through your payment provider or under applicable law.

Liability and Address Information

We are not responsible for lost packages if the tracking information shows that the item was delivered to the address provided by the customer, except where applicable law provides otherwise.

Customers are responsible for entering a complete and accurate delivery address at checkout.

Address errors must be reported within 24 hours after placing the order by contacting us at goneclearthis@gmail.com. We cannot guarantee that an address can be changed once an order is being processed.

Contact

If you have questions about a return, refund, or cancellation, contact us at:

Aurora Lane
Email: goneclearthis@gmail.com