Shipping Policy

At Aurora Lane, we aim to deliver your order as quickly and accurately as possible. Below you will find information about our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking code by email.

Delivery Time

After processing, the estimated delivery time is 1 to 7 business days, depending on your location. Delivery times are estimates and may be affected by busy periods, holidays, carrier delays, weather conditions, or customs procedures.

Shipping Method and Origin

We use a direct-from-supplier model, and products may be shipped directly from our supplier in China. Depending on the destination, customs duties, import taxes, or other fees may apply. Unless otherwise required by applicable law, these costs are the responsibility of the customer.

Our shipping partners may vary depending on the destination and may include international and local postal or courier services.

Shipping Costs

Shipping costs are shown at checkout and depend on the weight of the order, the delivery destination, and the selected shipping method.

Tracking Your Order

Customers should monitor their shipment using the tracking code provided by email or through our website.

Please check whether your package will be delivered to your home address or sent to a pickup point. If it is delivered to a pickup point, it is the customer’s responsibility to collect it within the carrier’s stated collection period.

If delivery takes longer than expected or there is an issue with your order, please contact us at goneclearthis@gmail.com so we have an opportunity to investigate and help resolve the issue. This does not affect any rights available to you through your payment provider or under applicable law.

Shipping Responsibility

If tracking information shows that a package has been delivered but you cannot locate it, please check with household members, neighbours, the delivery location, and the carrier before contacting us. We will assist where reasonably possible. Responsibility for loss or delivery will be determined in accordance with the circumstances and applicable law.

Please carefully check your shipping address before placing your order. Address errors must be reported within 24 hours after placing the order by contacting us at goneclearthis@gmail.com. We cannot guarantee that an address can be changed once an order has entered processing.

Contact

If you have any questions about shipping or delivery, contact us at:

Aurora Lane
Email: goneclearthis@gmail.com